2013년 10월 26일 토요일

[LIFE Plastic Surgery in Spotlight] Providing 1:1 Personalized service through perfect after-care


 Featured News Article from Korean Tourism Newsapaer

[LIFE Plastic Surgery in Spotlight]

Providing 1:1 Personalized service through perfect after-care.

Total of 6 specialized surgery center including Body line center

English and Chinese Coordinator in the clinic and alliance with 5 star hotels


Q: Your clinic seems to have nice name. Please introduce your clinic.

A: I named the clinic, LIFE Plastic surgery in order to create comforting feeling to foreigner patients. Many people seem to receive the name well so I feel the importance of name more and more. Currently, at LIFE Plastic Surgery, we have total of 6 specialized centers for eye, nose, facial contouring, breast, anti-aging and body line to seamlessly integrate cosmetic surgery and beauty industry.

Furthermore, in order to attract foreign patients and for satisfactory service and after-care, we have our own international department. We have our own English and Chinese coordinator in our clinic to accommodate foreign patients’ needs. Furthermore, by having alliance with five star hotels, we provide personalized 1:1 service for customer’s satisfaction.

Q: How is the result of foreign patients attracting effort?

A: In Korea, there is even saying it is harder to find people without any plastic surgery experience. That just shows how popular plastic surgery has become and how many clinics there are. Domestic markets are already in saturation. To find more patients and to provide service to where it is needed, we are putting much effort to attract foreign patients. We feel as though foreign patients are our especially valued future customers and are doing our best to provide perfect service to patients from abroad.

Every year, medical tourists that visit Korea are increasing. Customers from Asian countries like China and Mongol as well as from North America and Europe are increasing every year. In order to attract foreign patients, we made various efforts, and 30% of our total customers are from abroad.

Q: What is your opinion about medical tourism after-care?

A: In fact, for plastic surgery, checking up on the patient’s condition after the surgery is a must. To see whether the patient is experiencing any side-effects, whether there is anything to check-up on, we need to look at patient’s long term recovery. However, when there is medical tourism through some broker, due to extravagant amount commission issues, there are often insufficient after-care.

This not only damages Korean wave that we have difficultly accumulated over times but also brings negative stigma to plastic surgery number one location. Therefore, all the cooperation from medical tourism service industry is needed to adequate respond to needed after-care.
Q: How would you compare Korea’s Plastic Surgery technique with that of  other renowned countries’?

A: I would say South Korea’s Plastic surgery technique and quality is the world’s best. In 2006, I had a chance to visit US to observe top-touch American surgeons during operation. During that time, I felt that Korean surgeons have better technique and skill. Unless there have been much shift or changes I am sure the gap in technique and quality has become wider. Personally, if I were to think about the reason for that, Koreans have very have difficult facial structure to perform surgery on to begin with. This is because compared to westerns the facial features are smaller and even subtle changes make big impact. It takes skillful technique to incorporate beauty into the tiny features. I am sure there had been many trial-and-errors. Fundamentally, Korean patients have really high standard and are often very difficult and particular (laugh).

Q: What would you say is LIFE’s competitiveness?

A: Perhaps it is because I was aired on Australian TV News, but I have had much experience performing surgeries on foreign patients. There is subtle difference in surgeries on westerners and on Asians.  Not only the physical features are different, but also bone structure and body types are different. Therefore, through rich experience in performing surgeries, the doctor needs to know the difference, and only then the surgery result is more effective.

Also, Life Plastic Surgery is run according personalized 1:1 care system. Therefore, the wait is relatively short and from consultation to after-care, we provide customer-oriented service at all times. We always adhere and be true to the basics to provide the best service possible. We are using various means and routes to advertise Life Plastic Surgery’s outstanding medical service to customers all over the world.
 

 

Q: When is the time that you felt most proud about your work as a plastic surgeon?

A: There was a patient who wanted to be a stewardess. Her personality and body traits were suffient, but her facial image was getting in the way of realizing her dream. When I was performing surgery, I was not aware of her situation, but after about 6 months she came back with her uniform on. She told me later that after getting the surgery, she became a flight attendant. She thanked me for excellent result. In such cases, I get exhilarating joy and rewarding feeling as a doctor.

Ultimately, physical traits are nothing but subjective opinions of what is beautiful and what is not. However, in Korea, if two people have competency, the reality is that a company is more likely to pick those who are more good-looking or beautiful. Therefore, I think getting a surgery according to the one’s situation and appropriate for the individual can be great life turning for anybody.
Q: What would be the future of LIFE Plastic Surgery?

A: LIFE is emphasizing and putting much effort on global marketing with medical professional such as translator and coordinator. Often times, for patients from abroad, they get multiple surgeries at once and often they cannot stay long in Korea. Short recovery period might interfere with the after-care. Therefore, sufficient communication is needed before planning your schedule and visiting the clinic, to allow enough recovery time period and perform surgery at a most suitable time. For foreign patients we provide on-line consultation to provide thorough after-care.

Q: As a doctor, what would be your future goal?

A: In general, when people think about plastic surgeon, they think of only aesthetic surgery. In other words, they think off doctors who only care about money, but that is a misconception.

Plastic surgeons fundamentally study from reconstruction during their college year. However, if the clinic is not big-sized clinics, there is much difficulty performing reconstructive surgeries. There are numerous cases where the circumstances, facility wise, do not work out. If I get a chance, I want to provide medical service to those who have much physical damage and require reconstruction in their body, to make them look close to average healthy people and give back through performing surgeries.

 

Representative director/ Board Certified Plastic Surgeon
Rhee Se Whan
•Master & Bachelor degree, School of Medical Hanyang University
•Specialist, Plastic Surgery, Medical Center, Hanyang University
•Adjunct Professor, Plastic Surgery, Medical Center, Hanyang University
•Member, The Korean Society of Plastic and Reconstructive Surgeon
•Member, The Korean Society for Aesthetic Plastic Surgery
•Member, Korean Cleft Lip and Palate Association
•Member, The Korean Society for Microsurgery
•Member, The Korean Society for Surgery of the Hand
•Member, The Korean Society for Hair Surgery Association
•Member, International Society of Aesthetic Plastic Surgery
•Member, Japanese Society of Aesthetic Plastic Surgery
•Member, American Society of Laser Medicine Surgery
•Member, International Confederation for Plastic Reconstructive Aesthetic Surgery
•Member, Japan Society of Aesthetic Surgery
•Member, European Academy of Cosmetic Surgery
 
Free Consultation with Life Plastic Surgery
 
TEL: +82 70 4726 4302

댓글 없음:

댓글 쓰기